« A case of the Munnndays... | Main | Let's blow this joint... »
February 19, 2008
Magic Shipping Day
Yes, that's right! The beads are made, cleaned, strung and I'm in the middle of packaging/shipping them to all you little fuzzy crickets who placed orders with me...Look for your package in the next few days...yeehaw...
3:30pm - I WIN!! After spending the past 2 hours trying to rectify this problem with the PO, I was able to get your packages in the mail and they actually backed down...amazing! I printed out reports, showing how much I paid for the postage, delivery confirm and insurance...I TOOK MY COMPUTER with me, so I could show them exactly the way Stamps.com fills in the fields (its not like I'm randomly picking the price, its all hardcoded into the fields, based on the weight, size, zip code, etc.)...I even updated my Stamps.com program to be sure I was using the latest version...Apparently the insurance that Stamps.com charge is not as much as the PO is charging currently...BUT, that's not my problem! If the PO is licensing Stamps.com to represent and collect the fees for them, then they need to figure out how to get their numbers synched...In the meantime, I'm gonna continue to use Stamps.com...I was HAPPY to show the employee the exact way I fill in the fields, that I'm NOT using 'letter', that I'm NOT trying to get away with paying 41 cents for a 3.50 package...
Now that she's wrecked my afternoon, I think I'm gonna fire up the torch and burn something...
1:36pm AHA! I have something to talk about! I just took ALL the packages to the post office where they quickly devised that I was CHEATING them of postage because my Stamps.com label says 'no surcharge' on the top...therefore, they think I'm not paying for the proper amt of postage OR insurance...Of course when I asked them to scan the barcode to PROVE that I DID IN FACT put enough postage and ins on the package, they told me they weren't able to do that (I guess the scanners on their desks don't scan barcodes like the ones at Target do)...
They are CERTAIN that I chose LETTER as my choice in Stamps.com when in fact I chose PACKAGE and am indeed sending the packages using the correct choice...They had the audacity to tell me 'the post office is losing a lot of money' when I said that I've been using the same program for the last 5 years with no problems...
So now, I'm home with ALL YOUR PACKAGES printing reports from STamps.com to prove that I have indeed selected 'package' and to show how much I've paid for everything...(nearly 30.00 in postage alone, not to mention the mailers, boxes, printer ink, paper, bubble wrap, etc. etc.)...What's ironic is the package I sent to Canada is cheaper than the package I'm sending to Austin...how's that for losing money?
Anyway, I am pissed off right now at how they've treated me...SO RUDE to accuse me of trying to rip them off and acting like I'm at fault because THEY can't be bothered to get their act together...Its not my fault that Stamps.com has a 'no surcharge' line printed on the label, they are a licensed USPS vendor - take it up with them if you don't like it!! Geez...I'm looking for ammunition cause I'm ready to go postal on these idiots...seriously...
Posted by Donner at February 19, 2008 03:36 PM
Comments
How frustrating! But I want you to know that the postage to Canada might be cheaper but it will most likely be much slower. My sister works at the PO and she says Canada has one of the worst mail systems ever (no offense Canadians) . . . if you can believe that after your experience today! The trucks just sit until they are full; so one time it might take days to get to it's destination and other times weeks. No rhyme or reason, it's all in the luck of how full the mail truck is when your package is thrown in.
I hope they apologize to you when it all shakes out.
:-) Karen
Posted by: karen Rorek at February 19, 2008 01:49 PM